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FORMATION
EN9110 – Becoming a Management System Auditor for Aerospace Maintenance Organisations – #760
1,790.00 € HT
Context
- Your company has a quality management system based on the process approach defined in standard EN 9110. You want to train new “first party” internal auditors and new “second party” supplier auditors.
Objectives
- Be able to prepare, conduct and close an audit in accordance with the requirements of ISO 19011 and EN9101.
- Be able to carry out an audit of the effectiveness of the management system built in accordance with EN 9110.
- Be able to identify areas for improvement.
Recommanded for
Any member of management wishing to become an internal quality auditor in the context of EN 9110.
Prerequisites
Proficiency in EN 9110 or EN 9100.
Specific operating conditions for remote sessions
- Have a PC equipped with a microphone, webcam and, if possible, a headset for greater comfort. Note: To blur or hide the view from behind, background screens are available in Zoom or Teams.
- A good Internet connection, tested before the session.
- Locate in a quiet, isolated area; switch to “not available” status in Teams; close your email access and mute your phone to avoid distraction during the session.
- To avoid off-topic discussions during the session, participants from the same organisation should not be grouped together in the same room, but rather at their own desks. Virtual sub-groups will be set up specifically for the exercises, which will also allow for mixed groups to be created.
- The webcam and microphone must be open during remote qualification/certification exams. It may also be necessary for us to check that you are the only one in the room.
- We ask that you connect at least 5 minutes before the beginning of the session.
Pedagogy
- The teaching method used is fun and varied, to help you master the job of systems auditor by process, in accordance with the requirements of the standard.
- The acquisition of the CAPDo® system audit methodology is achieved by alternating sequences of hands-on training in the methodology and practical application on concrete aeronautical maintenance cases.
Evaluation mode
- Exam (MCQ).
Course materials
-
Participant file containing the presentations given during the course and the exercise materials.
To go further
Trainings:
- Counterfeiting according to EN 9100 – #755
- Understanding and controlling the impact of human factors – #759
Consulting services : EURO-SYMBIOSE can assist you in the concrete implementation in your company. Contact us to know more about it.
Sequence 1
A reminder of the process approach:
- Customer focus.
- The difference between process and organisation.
- The 3 process families.
- Analysis of process maps.
- List of the 1st interview questions.
Sequence 2
Efficiency in aeronautical maintenance:
- The IAQG strategy.
- The different types of indicators.
- List of questions on the objectives and choice of indicators.
- Tools and methods for managing and improving processes.
- List of questions to ask process pilots.
Sequence 3
The links between EN 9110 and efficiency:
- Analysis of the requirements of the standards on the efficiency of a process.
- The definition of effectiveness; the PEAR support.
- The message in the opening meeting.
Sequence 4
The risk approach and taking all requirements into account:
- Risk management.
- Taking account of standards, customer and regulatory requirements.
- Links with new cross-functional requirements.
- Application to a process.
- List of questions to ask process managers about taking requirements into account.
Sequence 5
Audit organisation :
- Audit PDCA.
- Building the audit plan according to CAPDo®.
Sequence 6
Drawing up reports:
- Definition of non-conformities.
- NCR support.
- Drafting non-conformities.
Sequence 7
The step-by-step CAPDo® audit methodology:
- Analysis of the process to be audited.
- Drawing up the audit plan.
- Identifying the main risks and analysing effectiveness.
- Integrating the requirements of the standard, customers, regulations and internal procedures.
- Drafting the audit questionnaire.
Sequence 8
Conducting audits:
- Carrying out the audit – auditor/auditee role-playing with coaching from the facilitator on situations relating to the specific requirements of EN9110 applied in Aeronautical Maintenance Organisations:
- Opening meeting, audit of the chosen process using the questionnaire drawn up during the preparation phase, with analysis of the results and control of the risks identified.
Debriefing with the trainer.
Sequence 9
Preparing the report:
- Formulate non-conformities in the form of QMS failures.
- Create a process audit report with an assessment of the effectiveness of the process.
Sequence 10
Appropriation of the operating procedure for the different phases of the audit.
Sequence 11
Follow-up of action plans.
About Instructor
Ludovic SOULES
Speciality: consultant for 10 years, specialist in the aeronautical industry,
Ludovic works on quality and regulatory
and regulatory standards. He also leads numerous AIRBUS business training courses.